The Hurco Way
Estimating
When Hurco Design and Manufacturing receives a bid opportunity an Estimating Team is assigned to the project. The Estimating team consists of a Customer Service Representative, an Estimator, and a Designer/Engineer.
- The Customer Service Representative is the point of contact for both the customer and Hurco.
- The Estimator works with purchasing and is responsible for creating a “Quote Master” in our state-of-the-art ERP software. The “Quote Master” is used to determine pricing.
- The Design/Engineer is responsible for reviewing the customer’s sketches or drawings and value engineering each drawing. If no drawings or sketches are available from the customer the Designer/Engineer works with the Hurco Customer Service Representative and the Customer to draw them using AutoCAD.
Quote Master Created for Individual Fixtures
Contract Awarded to Hurco
Once Hurco has been awarded a contract a dedicated Project Management team is assigned to the project. The Project Management team consists of the Original Estimator, a dedicated Project Manager, and a Design/Engineer.
- The Project Manager becomes the point of contact and schedules a “Handoff” meeting. This meeting is designed to transfer scope of work and customer expectations information from the Estimating Team to the Project Management Team. After the “Handoff” meeting, the Project Manager converts the “Quote Master” to a “Work Order” for each fixture or phase in the project
- The original Estimator is present throughout the entire relationship with the customer by pricing change order adds or deductions from original scope of work.
- The Design/Engineer uses Microvellum to convert drawings into submittal drawings for customer review and approval. The Design/Engineer also uses AutoCAD for fixture placement in store layout approval from the customer.
Submittal Drawing for Customer Approval
Quote Master becomes the Work Order:
Purchasing – Material Resource Planning (MRP):
After “Work Orders” are completed with production release and complete times, our MRP software automatically notifies our purchasing department when to buy Work Order material based on material lead times inputted into the system. For better cash flow practices, Hurco’s goal is to keep materials in raw goods for no more than a week at a time. Our MRP software ensures that the correct quantities of materials are purchased at the correct time to execute on time “Work Order” release date to production.
Once materials are received, they are allocated to the “Work Order” and “Kitted” in queue for release into production.
Material Allocation to Work Order:
Purchasing – Material Resource Planning
After “Work Order” materials are “Kitted” they are released into production by the Plant Manager manually or under his direction through the “Global Scheduler” built into the ERP solution, and the clock begins. Employee’s log time to the resource they are working on. A bar runs across the resource that is being used. Project Managers can see real-time from their work stations the status of each “Work Order”.
Quality Control and Shipping:
After assembly, all finished products enter our Quality Control department. Each fixture is reviewed for construction accuracy, fit, and perfection. They are then cleaned and wrapped for staging. If shipment will be blanket wrap, fixtures are sent to staging. If fixtures are to be crated they are sent to be crated.
Finished product is staged in our 30,000sqft warehouse in order of phase, room, and delivery date.
Hurco arranges for trusted insured shipping companies to drop off trailers for loading. Our professionals load the trucks and they ship to the final destination.
Installation:
Hurco has both in house installers and installers that we sub-contract with. We’ve built trusted relationships and have a “Hurco Installation Standards” booklet that we send with each installation group. The “Hurco Installation Standards” booklet provides a consistent approach to installation and ensures conformity to the highest standards of install on each job.
Hurco has earned the Architectural Woodwork Institutes (AWI) Premium Grade Certification in construction and installation through the AWI Quality Certification Program (QCP). We firmly believe that shipping and installation is our last chance to make a good impression.
